We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ID and password is no longer usable. Have attempted to correct and/or change. No success

  • 1 பதிலளி
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 3 views
  • Last reply by Andrew

I have laptop with (Win 10) and my yahoo mail account was working until this morning. I attempted log into the same account on another laptop (Win XP) and found that the password was different than the one I used to log into the Win 10 unit. I discovered this while attempting to correct the issue, On the Win 10 unit, my login information is ojollyx@xxxxx.xxx and the password to enter is under what I thought was my ID. When attempting to correct the information on the win XP unit, it would not let me use ojolly5@yahoo.com but would let me use ojolly5 as an ID but the password I used on the Win 10 unit would not be accepted on the XP unit. When I tried for a new account it kept telling me I had an existing account and would not allow me to use ojolly5 as ID so I changed it to ojolly then it would not let me use an email that is good to receive a message to change the password. This does not give me a good impression of Mozilla Firefox being able to correct the problem. When I click on the Firefox icon on the XP it puts me into Internet Explorer. I have downloaded Firefox two times this morning, nothing seem to work and now I can't get into the yahoo email account that worked earlier today. Surprise me and help me please. Phone xxx-xxxx-xxxx or email me at ojollyx@xxxxxxx.xxx.


(email and phone removed for your privacy by moderator - c)

I have laptop with (Win 10) and my yahoo mail account was working until this morning. I attempted log into the same account on another laptop (Win XP) and found that the password was different than the one I used to log into the Win 10 unit. I discovered this while attempting to correct the issue, On the Win 10 unit, my login information is ojollyx@xxxxx.xxx and the password to enter is under what I thought was my ID. When attempting to correct the information on the win XP unit, it would not let me use ojolly5@yahoo.com but would let me use ojolly5 as an ID but the password I used on the Win 10 unit would not be accepted on the XP unit. When I tried for a new account it kept telling me I had an existing account and would not allow me to use ojolly5 as ID so I changed it to ojolly then it would not let me use an email that is good to receive a message to change the password. This does not give me a good impression of Mozilla Firefox being able to correct the problem. When I click on the Firefox icon on the XP it puts me into Internet Explorer. I have downloaded Firefox two times this morning, nothing seem to work and now I can't get into the yahoo email account that worked earlier today. Surprise me and help me please. Phone xxx-xxxx-xxxx or email me at ojollyx@xxxxxxx.xxx. ''(email and phone removed for your privacy by moderator - c)''

cor-el மூலமாக திருத்தப்பட்டது

All Replies (1)

Please make sure you are running the latest version of Firefox on both computers. You mentioned that are being redirected automatically to user IE on your XP computer, that is a permission you must fix. Also, are you referring to Sync/ Firefox Accounts in regards to signing in? Please also see Firefox no longer works with some versions of Windows XP.