Thunderbird v38.6.0 (newly installed Win10) keeps crashing on mail download - "not responding" for 5 minutes then comes back CAUSE: unknown - insufficient info
I just updated my Dell Windows v7 to Windows10 and am now experiencing email client issues that i have never experienced before. I also use AVG Internet Security. When I download email from my ISP email server, almost invariably when I click on an email, or try to delete emails, the Thunderbird screen will 'lock' and I get a "(Thunderbird is) not responding" at the top. My options are to minimize the email client window (and wait it out) or exit Thunderbird which yields a Windows message: Windows is looking for the problem" and then 'doink' it is gone. On reopen, associated (clicked on) emails, are deleted; sometimes other emails from that download will also be gone, forever from my client and from the server (I have download emails and delete from the server checked). This is NEW BEHAVIOR with my recent Windows10 upgrade. No new add-ons have been installed and no other settings have been changed from the Win7 install. I have tried deleting Thunderbird (38.6.0) and downloading it new from Mozilla and reinstalled using my maintained profile but this did not fix anything (the presumption being a corrupted install). I did not clear any cache or anything else, do maybe corruptions were extended into the new install. I am at a loss. But, this unsteady email business is very time wasting and data losing. Thank you.
Wayne Mery மூலமாக திருத்தப்பட்டது
All Replies (4)
paxtonmarc,
Sorry no one has replied. Please tell us, did you resolve your problem?
And if not, what are the results of starting *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10 And then still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode
03.30.2016 This problem persists. Thank you for your response. I thought maybe the Thunderbird install was corrupted when I upgraded to Win10 from Win7 so I uninstalled Tb and then downloaded and reinstalled the latest Tb version - albeit keeping my maintained profile data. The problem was not eliminated thus. I DID NOT experience this issue with Win7. I will attempt your safe mode trial and, if I am successful, see what happens there, and report.
It is a very frustrating and time-wasting as the Window completely locks up and the circle is going round and round - as if competing anti-viruses are battling over whether to examine a file or not. The window finally comes back after minutes. After downloading your email, if you attempt to do anything - like delete or even read an email - the program goes into 'not responding' mode - it is quite random, maybe the first click, maybe after three or seven 'clicks' and actions; etc. Once it is locked, you can either wait it out (it always has come back) or 'close' and possibly lose emails, apparent on restart.
paxtonmarc, did you resolve your problem??
Please open a new issue if you still see a problem