Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 4 views
  • Last reply by philipp

osanram2001
osanram2001
more options

Can any one help with this issue? - Mozilla is not coming up on my Windows 7 P.C. - Tried uninstalling it and reinstalling it but still does not work.

I have tried to start Mozilla in safe mode without any luck - I also tried rebooting my P.C. in safe mode and tried to start Mozilla but still does not work

The crash ID in the crash report file is: bp-0ec9c87f-b46e-4db4-b239-8e21f2170202

Thank you

Oscar

Can any one help with this issue? - Mozilla is not coming up on my Windows 7 P.C. - Tried uninstalling it and reinstalling it but still does not work. I have tried to start Mozilla in safe mode without any luck - I also tried rebooting my P.C. in safe mode and tried to start Mozilla but still does not work The crash ID in the crash report file is: bp-0ec9c87f-b46e-4db4-b239-8e21f2170202 Thank you Oscar

All Replies (1)

philipp
philipp
  • Moderator
more options

hi oscar, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox