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I can only get on the walgreens site if I use internet explorer. No problem with any other sites. How do I fix this?

Adamec
Adamec
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For the past month, I haven't been able to get onto my Walgreens account. I worked with Walgreens and they recommended trying Internet Explorer to get on. That worked. But I want to be able to use my regular Mozilla account.

What happens in Mozilla is I click on the symbol to log on and nothing happens. Nothing. But it works in Explorer. I don't like Explorer, although at least it works for this.

Any suggestions?

Thank you.

For the past month, I haven't been able to get onto my Walgreens account. I worked with Walgreens and they recommended trying Internet Explorer to get on. That worked. But I want to be able to use my regular Mozilla account. What happens in Mozilla is I click on the symbol to log on and nothing happens. Nothing. But it works in Explorer. I don't like Explorer, although at least it works for this. Any suggestions? Thank you.

All Replies (2)

FredMcD
FredMcD
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Please provide public (no password) link(s) that we can check out. No Personal Information Please !

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hmm, the login "landing" page is

https://www.walgreens.com/login.jsp

But it seemed that something else happened in between. Let's see whether I can follow it...

Hmm, okay, "Sign In" is a scripted link:

<a class="wag-header-signin-mobile" href="javascript: void(0);" ng-click="signinRedirection()">Sign In</a>

But I can't figure out how it works, i.e., the real login page address isn't listed, so how does it redirect?

Could you check a setting here (either):

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences

In the left column, click Advanced. Then on the right side, with the "General" mini-tab active, make sure the following is not selected (box is not checked): "Warn me when websites try to redirect or reload the page"