I installed the New Firefox. It is slow to load and get stuck after opening 3-4 tabs - Tried disabling firewall - safe mode - reinstalling - refreshing - still
I installed the latest version of Firefox 2-3 days ago. It is extremely slow to load and get stuck after opening 3-4 tabs (i.e. You Tube, Face Book and Google. I tried it with disabling the firewall - Safe mode - reinstalling - refreshing - still the problem occurs
தீர்வு தேர்ந்தெடுக்கப்பட்டது
Your info didn't give the Accessibility section. Please see the reply from philipp in this thread regarding accessibility services: Firefox 57 hangs up.
Read this answer in context 👍 2All Replies (6)
hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum (or if it's to long through a site like https://pastebin.mozilla.org/ and provide the link here)?
this might give us a clue what is going on. thank you!
Application Basics
Name: Firefox Version: 57.0 Build ID: 20171112125346 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 5/4 Stylo: true (enabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Firefox Features
Name: Activity Stream Version: 2017.11.07.1100-7f4e3634 ID: activity-stream@mozilla.org
Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org
Name: Disable Media WMF NV12 format Version: 1.1 ID: disable-media-wmf-nv12@mozilla.org
Name: Firefox Screenshots Version: 19.2.0 ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry Version: 0.9.6 ID: followonsearch@mozilla.com
Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org
Name: Multi-process staged rollout Version: 3.05 ID: e10srollout@mozilla.org
Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org
Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com
Name: Shield Recipe Client Version: 76.1 ID: shield-recipe-client@mozilla.org
Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org
Extensions
Name: 1-Click YouTube Video Downloader Version: 4.0.3 Enabled: false ID: YoutubeDownloader@PeterOlayev.com
Name: Adobe Acrobat Version: 18.0.2 Enabled: false ID: web2pdfextension.17@acrobat.adobe.com
Name: Google Scholar Button Version: 2.0 Enabled: false ID: button@scholar.google.com
Name: Grammarly for Firefox Version: 8.802.1279 Enabled: false ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack
Name: Media Converter and Muxer Version: 0.2.5 Enabled: false ID: jid1-kps5PrGBNtzSLQ@jetpack
Name: Media Converter and Muxer - Audio Tools Version: 0.1.6 Enabled: false ID: {0ff128a1-c286-4e73-bffa-9ae879b244d5}
Name: Simple YouTube to MP3/MP4 Converter Version: 4.0.7 Enabled: false ID: jid0-SQnwtgW1b8BsMB5PLV5WScEDWOjw@jetpack
Name: Video Downloader professional Version: 1.98.2 Enabled: false ID: ffext_basicvideoext@startpage24
Name: Video DownloadHelper Version: 7.0.0 Enabled: false ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: Web2PDF converter Version: 1.12.1-signed.1-let-fixed.1-signed Enabled: false ID: {e8f509f0-b677-11de-8a39-0800200c9a66}
Name: WebToPDF Version: 12.11 Enabled: false ID: manish.p05@gmail.com
Name: YouTube Download Plus Version: 2.0.4 Enabled: false ID: addon@ytdownloader.info
Graphics
Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c623) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c623) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Direct2D: true DirectWrite: true (10.0.16299.15) GPU #1 Active: Yes Description: Intel(R) HD Graphics 520 Vendor ID: 0x8086 Device ID: 0x1916 Driver Version: 21.20.16.4627 Driver Date: 3-9-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 380817aa RAM: Unknown
Diagnostics ClearType Parameters: DISPLAY2 [ Gamma: 2.2 Pixel Structure: BGR ClearType Level: 50 Enhanced Contrast: 400 ] DISPLAY3 [ Gamma: 2.2 Pixel Structure: BGR ClearType Level: 50 Enhanced Contrast: 300 ] AzureCanvasAccelerated: 0 AzureCanv
Sorry for the Delay. Last few days I used the 56.0 version of firefox with updates disabled, and try 57.0 again and still it has the same issue. Pretty slow comparing to Firefox 56.0 and all the other browsers. But Firefox is my favourite browser so please help me.
தீர்வு தேர்ந்தெடுக்கப்பட்டது
Your info didn't give the Accessibility section. Please see the reply from philipp in this thread regarding accessibility services: Firefox 57 hangs up.
Thank you very much jscher2000, you saved me from lot of trouble. I clicked your link and found that my [firefox menu ≡ > help ? > troubleshooting information - Accessibility section - is set to "true"]. So I followed the instructions and went to the [firefox menu ≡ > options > privacy & security panel and under permissions checked the setting to prevent accessibility services from accessing your browser] and it worked. Thanks a lot for the link. It solved my issue.