GUIDE

1-press windows icon + r

2- type %appdata% hit ok

3-go to folder Mozilla , go to firefox , click on profiles

4-Exactly2 files must be present there NOTE: IF THEY WERENT THERE YOU CANT USE FIREFOX

Mr Wan volunteer support contributor Say what?

tabishali999 Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

Mr Wan volunteer support contributor said

GUIDE 1-press windows icon + r 2- type %appdata% hit ok 3-go to folder Mozilla , go to firefox , click on profiles 4-Exactly2 files must be present there NOTE: IF THEY WERENT THERE YOU CANT USE FIREFOX

Crash Report 1 :- bp-eed1e4a6-5c94-4dfe-9dc3-17d691171030 Crash Report 2 :- bp-49b48179-50d2-41c0-90ee-01c831171217 Crash Report 3 :- bp-026694cb-d88f-4433-a6bb-821591171217 I have only 3 of them in that App Data folder. Moreover, I can't start Firefox even in safe mode, it crashes repeatedly on starting with safe mode (like as before)

Product Firefox Release Channel release Version 56.0.2 Build ID 20171024165158 OS Windows 8 OS Version 6.2.9200

bp-eed1e4a6-5c94-4dfe-9dc3-17d691171030 Signature: CrashReporter::OOPInit

This is for Sumo's Related Bugs 1347867 NEW --- Crash in CrashReporter::OOPInit (Quick Heal Antivirus SCDETOUR.DLL) ++++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 57.0.2 Build ID 20171206182557 OS Windows 8 OS Version 6.2.9200

bp-026694cb-d88f-4433-a6bb-821591171217 bp-49b48179-50d2-41c0-90ee-01c831171217

Signature: CrashReporter::OOPInit

This is for Sumo's Related Bugs 1347867 NEW --- Crash in CrashReporter::OOPInit (Quick Heal Antivirus SCDETOUR.DLL)

scdetour.dll = SurfCanister Interceptor Module = Quick Heal AntiVirus or Quick Heal Total Security

Are you using the above? Please disable it/them.

If the problem is still there,

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Try the 32-bit Firefox version to see if that works better.

• https://www.mozilla.org/en-US/firefox/all/