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Since 18 December I am not getting any emails and have tried all the helps I can find.

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  • Last reply by Matt

mcsr5or
mcsr5or
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I have stopped getting any emails from comcast since 18 December 2017. I have tried all the helps listed under "Did your ability to receive mail suddenly stop? Was it working before?"

The only thing I cannot figure out how to try is whether my antivirus is stopping mail from coming. I have the same password at my ISP and I can view the mail at the ISP account. I am using Viper as my antivirus. I have opened it up and selected the email under Manage and the only thing I could see to change was the port being used. I now have the port the same on the Account options and on the Viper email. But still no messages.

I have stopped getting any emails from comcast since 18 December 2017. I have tried all the helps listed under "Did your ability to receive mail suddenly stop? Was it working before?" The only thing I cannot figure out how to try is whether my antivirus is stopping mail from coming. I have the same password at my ISP and I can view the mail at the ISP account. I am using Viper as my antivirus. I have opened it up and selected the email under Manage and the only thing I could see to change was the port being used. I now have the port the same on the Account options and on the Viper email. But still no messages.

All Replies (1)

Matt
Matt
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my personal recommendation is to disable all email scanning. It does little in the way of security and causes a whole host of problems.

You might also want to check the firewall see On the toolbar > Tools