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60.0.2 on mac book pro. Can't open links. FF truncates the link except for everything after the last \ and tries to save the result as a file.

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  • Last reply by Shadow110

Running 60.0.2 on a mac book pro 13 with OS 10.13.5 I am unable to open links at all. When I click on a link it fills in everything after the last / in the link address into a file save pop up box and tries to save it as a file.

Running 60.0.2 on a mac book pro 13 with OS 10.13.5 I am unable to open links at all. When I click on a link it fills in everything after the last / in the link address into a file save pop up box and tries to save it as a file.

All Replies (1)

Hi, since it is trying to save it as a file I would think the issue lays in your Extension : Mendeley Importer WebExtension

Please try in Safe Mode to confirm this : Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.