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Home Content options missing after update to 61.0

  • 40 பதிலளிப்புகள்
  • 5 இந்த பிரச்னைகள் உள்ளது
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  • Last reply by Mardak

After updating to 61.0 (64 bit) my Home Content options disappeared, leaving a blank page when opening new tabs. From research, I see there should be a Firefox Home Content section in about:preferences#home . Mine has no Firefox Home Content options listed, just options for New Windows and Tabs (see screenshot). I have tried disabling all addons and closing/reopening Firefox but it made no difference.

How do I get my Home Content options back?

I would like to be able to have web search in the home page (not the address bar) and my top sites pinnable there, like it was before the 61.0 update, instead of the blank home page I am now seeing when opening new tabs.

After updating to 61.0 (64 bit) my Home Content options disappeared, leaving a blank page when opening new tabs. From research, I see there should be a Firefox Home Content section in about:preferences#home . Mine has no Firefox Home Content options listed, just options for New Windows and Tabs (see screenshot). I have tried disabling all addons and closing/reopening Firefox but it made no difference. How do I get my Home Content options back? I would like to be able to have web search in the home page (not the address bar) and my top sites pinnable there, like it was before the 61.0 update, instead of the blank home page I am now seeing when opening new tabs.
Attached screenshots

தீர்வு தேர்ந்தெடுக்கப்பட்டது

so one other troubleshooting step that was recommended in the bug report is to clear the indexeddb storage of the affected profile:

  1. open about:support & go to your profile folder
  2. close all running instances of firefox
  3. in your profile rename the "storage" folder to "storage.bak"
  4. then try starting up firefox again

any outcome after that?

Read this answer in context 👍 2

All Replies (20)

hi mozillification, thanks for reporting this. could you please enter about:support into the address bar and copy/paste the content of the features section into a reply here in the forum.

what you could try to rectify this problem is to download and reinstall firefox 61 from https://www.mozilla.org/firefox/all/ and see if this makes the problem go away...

Hi mozillification, it's my first time looking at the "Home" panel. I don't know what could cause the "Firefox Home Content" section to be missing from the Options page...

For the new tab page being completely blank:

Could you take a look "under the covers" -- here's how:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste newt and pause while the list is filtered, then scroll down to the lower part of the list

(3) If the browser.newtabpage.enabled preference is bolded and "modified" or "user set" to false, double-click it to restore the default value of true

If you changed that, try opening a new tab and "reload" using Ctrl+r. Any improvement?

If this preference has the "locked" status, then you can't change it and we'll need to help you track down the source of the problem

Application Basics


Name: Firefox Version: 61.0 Build ID: 20180621125625 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 5/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports Firefox Features


Name: Activity Stream Version: 2018.05.30.0900-c6d48b86 ID: activity-stream@mozilla.org

Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Firefox Screenshots Version: 32.1.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.7 ID: followonsearch@mozilla.com

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Web Compat Version: 2.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org

Extensions


Name: Kaspersky Protection Version: 5.1.94.27d-20180322143330 Enabled: true ID: light_plugin_A07576A3CEBC4A72A8CF2C925907DB05@kaspersky.com

Name: NoScript Version: 10.1.8.2 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: The Camelizer Version: 2.10 Enabled: true ID: izer@camelcamelcamel.com

Name: Archive Version: 3.0 Enabled: false ID: archive@peers.community

Name: Decentraleyes Version: 2.0.4 Enabled: false ID: jid1-BoFifL9Vbdl2zQ@jetpack

Name: Tab Mix Lite Version: 4.36.6 Enabled: false ID: tab.mix.lite@hemiolasun.tw

Name: uBlock Origin Version: 1.16.10 Enabled: false ID: uBlock0@raymondhill.net

Name: View Page Archive & Cache Version: 1.5.1 Enabled: false ID: {d07ccf11-c0cd-4938-a265-2a4d6ad01189}

Security Software


Type:

Type:

Type:

Graphics


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thanks, i don't know how this happened, but the activity stream system addon which powers the newtab page didn't seem to get updated properly to the version for firefox 61. a reinstall will hopefully fix this.

I had to cut the end off the about:support to keep to within 10000 characters post limit.

Philipp: Thanks for your suggestions. I had to cut the end off the about:support text to keep to within 10,000 characters post limit.

Jscher2000: Thank you also. The browser.newtabpage.enabled preference was already set to true, so I have left it like that.

I will try re-installing, keeping my existing profile.

oh sorry, when i compare that with my installation, Activity Stream v.2018.05.30.0900-c6d48b86 is what should show up with firefox 61. when i remove the addon from the firefox installation directory i got the same symptoms like you did in your screenshot though. hm...

philipp மூலமாக திருத்தப்பட்டது

Downloading and reinstalling made no difference. The Firefox Home Content section is still missing from the about:preferences#home settings page.

Are there any other about:config settings that might be preventing content on the Firefox home page?

The bit that is missing is circled in the attached screenshot, taken from https://www.ghacks.net/2018/06/26/firefox-61-0-release-overview/

mozillification said

Name: Activity Stream
Version: 2018.05.30.0900-c6d48b86
ID: activity-stream@mozilla.org

philipp said

thanks, i don't know how this happened, but the activity stream system addon which powers the newtab page didn't seem to get updated properly to the version for firefox 61. a reinstall will hopefully fix this.

As a another data point, I have that same version listed on about:support. When I open the .xpi file in a Zip program and view the install.rdf file in a text editor, it does indicate:

   <em:targetApplication>
     <Description>
       <em:id>{ec8030f7-c20a-464f-9b0e-13a3a9e97384}</em:id>
       <em:minVersion>61.0</em:minVersion>
       <em:maxVersion>61.*</em:maxVersion>
     </Description>
   </em:targetApplication>

So the old date might be normal.

Hi mozillification, do you use either a userChrome.css or userContent.css custom style rules file? Those are not included with Firefox; you would have had to set those up yourself.

Could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates those customization files, extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Hi jscher2000, those .css references aren't known to me, and as I installed and set up Firefox, I assume I am not using them. To be sure something else didn't create them, I searched my C:\ drive and didn't find either of them.

I tested launching in safe mode. No improvement, unfortunately.

does creating & launching a new profile for testing purposes show the same problem?: Profile Manager - Create, remove or switch Firefox profiles

I tried my test profile (created a long time ago) and that one works. It has the expected home page and the Firefox Home Content settings are available. So perhaps that's a clue to the issue?

thanks for hanging in & continuing to troubleshoot the issue with us :-) perhaps it's some sort of old legacy settings playing up here.

could you switch back to the affected profile try go to the firefox menu ≡ > help ? > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there copy the file named prefs.js (and user.js in case it's existing) to a safe backup location and afterwards delete it from your profile - it will be regenerated again the next time you launch the browser. in case that made things any better, i may reach out to you via pm to get a glance into this settings file. if it hasn't helped, you could restore the backed-up file to your profile again...

hmm...interesting report I'll have to update my FF60.0.2 to FF61 to see if I get the same results but I also use custom css so I might or might not get that problem as well. Also when you uninstalled FF did you also delete the Mozilla folder? And where did you reinstall FF if you uninstalled FF from?

WestEnd மூலமாக திருத்தப்பட்டது

Hi philipp, thank you for your continued help. I closed Firefox, backed up prefs.js (user.js didn't exist), then reopened. The Firefox Home Content section remined missing from about:preferences#home. New tabs did look a little different to before. They had placeholders for tiles, and there was a settings icon top RHS. The settings icon didn't do anything when clicked on. Visiting some websites didn't result in shortcuts populating the tiles on the Firefox home tab. That aspect seems non-functional.

Unfortunately, this test has caused a much bigger problem. All my previous session tabs were missing, containing my work in progress and reminders to check certain websites periodically, basically stuff I'll have a hard time living without, so closed Firefox and overwrote prefs.js with the backup. Oh No! my tabs are still missing. It is now a higher priority to get the tabs back than to fix the homepage. I went through something like this about a year ago but I can't remember the fix. The old sessionstore backup restore method changed a while back. Can you help me with that please?

Westend: I downloaded the offline installer, closed FF, then ran the installer without doing any uninstall or profile deletion. It was basically an install over the top of the existing installation.

Got to get those tabs back. Help!

do you have an option to restore the previous session in the dropdown, when go to the firefox menu ≡ ?

The restore previous session did not work, as I had closed and reopened once too many times. After some searching I found a similar solution here: https://support.mozilla.org/en-US/questions/1189759. I closed FF, renamed sessionstore.jsonlz4 to sessionstoreOLD.jsonlz4, copied upgrade.jsonlz4-20180621125625 from the sessionstore-backups folder to the profile main folder and renamed it sessionstore.jsonlz4, restarted FF and my old tabs are back. That's a relief.

So now I'm back to the previous first world problem of the missing Firefox Home Content settings.

thanks, the developers working on this would be interested if any errors are showing up in the browser console (ctrl+shift+j) or web console (ctrl+shift+k) while you're loading/refreshing the new tab page.

ctrl+shift+j gives some interesting stuff:


1530046830499 addons.xpi WARN Ignoring missing add-on in C:\Program Files\Bitdefender\Bitdefender 2015\\antispam32\bdwteff Bootstrapped manifest not allowed to use 'resource' directive. chrome.manifest:1 Bootstrapped manifest not allowed to use 'resource' directive. chrome.manifest:7 Bootstrapped manifest not allowed to use 'resource' directive. chrome.manifest:2 1530046830755 addons.webextension.izer@camelcamelcamel.com WARN Please specify whether you want browser_style or not in your page_action options. 1530046830763 addons.webextension.light_plugin_A07576A3CEBC4A72A8CF2C925907DB05@kaspersky.com WARN Please specify whether you want browser_style or not in your browser_action options. 1530046830764 addons.webextension.{73a6fe31-595d-460b-a920-fcc0f8843232} WARN Please specify whether you want browser_style or not in your browser_action options. Warning: attempting to write 4311 bytes to preference browser.uiCustomization.state. This is bad for general performance and memory usage. Such an amount of data should rather be written to an external file. This preference will not be sent to any content processes. NS_ERROR_NOT_AVAILABLE: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIWebNavigation.loadURIWithOptions] browser-child.js:352 Loading failed for the <script> with source “moz-extension://ea33c5c9-c63e-4d5f-9d6e-44a0e21349a7/camelhump.js”. _generated_background_page.html:5 Loading failed for the <script> with source “moz-extension://ea33c5c9-c63e-4d5f-9d6e-44a0e21349a7/background.js”. _generated_background_page.html:6 Loading failed for the <script> with source “moz-extension://ea33c5c9-c63e-4d5f-9d6e-44a0e21349a7/get_asins.js”. _generated_background_page.html:7 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/lib/uuid.js”. _generated_background_page.html:5 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/lib/log.js”. _generated_background_page.html:6 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/lib/include.js”. _generated_background_page.html:7 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/lib/punycode.js”. _generated_background_page.html:8 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/lib/tld.js”. _generated_background_page.html:9 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/common/Policy.js”. _generated_background_page.html:10 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/common/locale.js”. _generated_background_page.html:11 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/common/Entities.js”. _generated_background_page.html:12 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/common/SyntaxChecker.js”. _generated_background_page.html:13 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/common/Storage.js”. _generated_background_page.html:14 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/ui/Prompts.js”. _generated_background_page.html:15 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/xss/XSS.js”. _generated_background_page.html:16 Loading failed for the <script> with source “moz-extension://ed88547e-05f5-4410-b424-030af9e2087e/bg/main.js”. _generated_background_page.html:17 Warning: attempting to write 4311 bytes to preference browser.uiCustomization.state. This is bad for general performance and memory usage. Such an amount of data should rather be written to an external file. This preference will not be sent to any content processes. Loading failed for the <script> with source “moz-extension://646d974d-1362-46b7-815c-59225d9fdbfa/background.js”. _generated_background_page.html:5 IndexedDB UnknownErr: ActorsParent.cpp:17599 PushService: stateChangeProcessEnqueue: Error transitioning state UnknownError PushService.jsm:145 Loading failed for the <script> with source “moz-extension://225a5184-861c-4453-9916-42a806cb4ba8/build/buildSettings.js”. _generated_background_page.html:5 Loading failed for the <script> with source “moz-extension://225a5184-861c-4453-9916-42a806cb4ba8/background/startBackground.js”. _generated_background_page.html:6 IndexedDB UnknownErr: ActorsParent.cpp:17599 Public-Key-Pins: The certificate used by the site was not issued by a certificate in the default root certificate store. To prevent accidental breakage, the specified header was ignored.[Learn More] favicon.ico NS_ERROR_NOT_AVAILABLE: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIWebNavigation.loadURIWithOptions] browser-child.js:352 Key event not available on some keyboard layouts: key=“i” modifiers=“accel,alt,shift” id=“key_browserToolbox” browser.xul [Show/hide message details.] onboarding-session-end should pass valid session_key OnboardingTelemetry.jsm:378 IndexedDB UnknownErr: ActorsParent.cpp:17599 [Show/hide message details.] this._recipeManager is null LoginManagerParent.jsm:84 NS_ERROR_NOT_AVAILABLE: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIWebNavigation.loadURIWithOptions] browser-child.js:352 Warning: attempting to write 4311 bytes to preference browser.uiCustomization.state. This is bad for general performance and memory usage. Such an amount of data should rather be written to an external file. This preference will not be sent to any content processes. IndexedDB UnknownErr: ActorsParent.cpp:17599 undefined


ctrl+shift+k doesn't give anything, just a blank pane.

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