Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Having problems with Comcast and Thunderbird working together. Haven't gotten messages since 11/12/18 ...

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by sfhowes

SherylP
SherylP
more options

Comcast states the problem is not on their end, as I'm able to see my messages on their website. I deleted password to Thunderbird and it never prompted me for a new password? HELP! Comcast/Xfinity insists its your service that is having challenges. Please help! LOVE Mozilla and Thunderbird and don't want to access emails via Xfinity.

Comcast states the problem is not on their end, as I'm able to see my messages on their website. I deleted password to Thunderbird and it never prompted me for a new password? HELP! Comcast/Xfinity insists its your service that is having challenges. Please help! LOVE Mozilla and Thunderbird and don't want to access emails via Xfinity.

All Replies (2)

user01229325
user01229325
more options

A few details There is no password to Thunderbird. When your email provider asks for one you either enter it or Thunderbird will enter it if you told Thunderbird to remember it.

Thunderbird is email client software running on your computer. It is not a service.

Go to the Help Menu in Thunderbird and click Troubleshooting Information. Click Copy to Clipboard. Come back to the forum and paste that info into a reply box.

sfhowes
sfhowes
  • Top 25 Contributor
more options

You might have a corrupted message that is blocking the download of newer messages to TB. Access the account through webmail and delete Inbox and Junk/Spam messages starting from around 11/12 and going forward, until downloading to TB resumes.