Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot adjust view when opening page

  • 4 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by matek15

When I open Firefox, the home page opens very large and I can't scroll up to access any settings. I am including a screenshot of the page as it looks when Firefox opens.

When I open Firefox, the home page opens very large and I can't scroll up to access any settings. I am including a screenshot of the page as it looks when Firefox opens.
Attached screenshots

All Replies (4)

Did you try to zoom out?

Try to rename/remove xulstore.json in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Hello matek15,

Just in case the above doesn't solve the problem :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

privacy.resistFingerprinting and set its value to false

If you had to change the value, then close and restart Firefox.

Also see :

https://www.ghacks.net/2019/04/24/firefox-not-remembering-the-last-window-size-this-may-fix-it/

Thank you for responding, but I still cannot get FireFox to work. When I open it, the page comes up very large as if it is zoomed in very close. I cannot access the menu bar because the page loads at the bottom of the page and I am unable to scroll up to get to the menu bar. This is a new iMac I got last week, but FireFox had been working fine up until yesterday. On a unrelated note, the 5kPlayer on my Mac is now only playing audio, no video. This started about the same time as my FireFox issue. Thank you again, any help is greatly appreciated.