Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After reinstalling Windows and Firefox, my device is no longer recognized as the same.

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 11 views
  • Last reply by jendevi1

Hello Frefox-Community, I had to reinstall windows and Firefox. I was logged into my Firefox account and tab and bookmark synchronization was enabled. After the reinstallation the PC is not recognized as the original device even though it has the same name and user login. The tabs and bookmarks are not synchronized and restored. How can I merge the data or change the devices in Firefox? Best, Phil

Hello Frefox-Community, I had to reinstall windows and Firefox. I was logged into my Firefox account and tab and bookmark synchronization was enabled. After the reinstallation the PC is not recognized as the original device even though it has the same name and user login. The tabs and bookmarks are not synchronized and restored. How can I merge the data or change the devices in Firefox? Best, Phil
Attached screenshots

jendevi1 மூலமாக திருத்தப்பட்டது

All Replies (2)

Sync synchronizes among running devices, so it obviously can't sync from your old installation. If you have any other devices, then you can still restore, otherwise you have destroyed your data.

If your profile is important to you, you should make periodic backups, as Sync is not a backup solution.

So this means my bookmarks are lost? (Tabs I can restore by accessing the sync options.) That's a shame. It should be key of a sync function to be capable to restore and merge data out of existing profiles.