I cannot open outlook.com to get to my emails.
Whenever I try accessing my outlook.com email the page does not open.
All Replies (2)
Hi barbecuepuddin, please ignore the fake support link someone is spamming here.
Could you describe what is happening or not happening in more detail? As you know, if you start with a mailbox address such as:
- Consumer: https://outlook.live.com/mail/0/inbox
- Office 365: https://outlook.office.com/mail/inbox
then the site should redirect the browser to a sign-in page. And then after you sign in, it should redirect the browser back. So there are several steps where you might get an error, a blank page, or a silent failure. It would be useful to know where you are running into trouble.
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}