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Another update and settings trashed again....

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  • Last reply by Jonathan Watt

simon66
simon66
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.......and making life difficult.

Default printer settings have changed to print on letter sized paper instead of A4, until I find the correct setting I'm having to use overide button on printer everytime I want to print a page.

Can't log into Amazon Seller Central without requiring a code sent to my mobile, the tick box to override this no longer works.

Can't stay logged into Paypal to use 'One Touch'

Unable to generate postage labels from Royal Mail's Click and Drop site, simply won't allow the pdf to be generated.

These are just the sites I use 20-30 times per day, many more have similar issues. Tried adding the sites to the Exemptions list but makes no difference. Looks like it's time to swap to Chrome.

.......and making life difficult. Default printer settings have changed to print on letter sized paper instead of A4, until I find the correct setting I'm having to use overide button on printer everytime I want to print a page. Can't log into Amazon Seller Central without requiring a code sent to my mobile, the tick box to override this no longer works. Can't stay logged into Paypal to use 'One Touch' Unable to generate postage labels from Royal Mail's Click and Drop site, simply won't allow the pdf to be generated. These are just the sites I use 20-30 times per day, many more have similar issues. Tried adding the sites to the Exemptions list but makes no difference. Looks like it's time to swap to Chrome.

All Replies (2)

Jonathan Watt
Jonathan Watt
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Sorry to hear the experience is so crappy for you right now. :-(

The printing issue sounds like https://bugzilla.mozilla.org/show_bug.cgi?id=1673012#c10 - assuming that's the case you should be able to fix it using the following:

  1. Check the current version of Firefox and make sure you're up-to-date with Firefox 82.0.2 (version 82.0 had the bug).
  2. Once updated, open the page `about:config`
  3. Type in "print_paper" to filter the displayed preferences
  4. For the prefs for the affected printer, change 'print_paper_width' and 'print_paper_height' to -1
  5. Try printing

If that doesn't fix printing to get A4 to stick, let us know.

Jonathan Watt
Jonathan Watt
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Regarding the Royal Mail postage labels, that sounds like https://bugzilla.mozilla.org/show_bug.cgi?id=1666799 (you could create an account on bugzilla.mozilla.org and CC yourself on that issue to keep up to date with progress).

We think we may have a fix for that bug coming in Firefox 84, but no one has tested it yet. Would you be willing to try out Firefox Nightly to see if printing the labels works there for you? Nightly can be run alongside Firefox, so it won't interfere with your current Firefox install.