Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Two-step authentication

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 24 views
  • Last reply by babu_92

Hi , I have a problem with Two-step authentication of Firefox Account, first i wanted tu use Microsoft Authenticator as i use it on other accounts when i scan QR-code it adds account in app but on next step when i must enter 6 digital code it shows me this error: "incorrect two-step authentication code". i can not understand what is the problem . after that I Choose Google Authenticator but it appears same problem...Can you help me with it?

Hi , I have a problem with Two-step authentication of Firefox Account, first i wanted tu use Microsoft Authenticator as i use it on other accounts when i scan QR-code it adds account in app but on next step when i must enter 6 digital code it shows me this error: "incorrect two-step authentication code". i can not understand what is the problem . after that I Choose Google Authenticator but it appears same problem...Can you help me with it?

All Replies (3)

https://accounts.firefox.com/settings:

in this option there is no enable button of the Two-step authentication.  it is just add button(you can see it down below in  screenshots ) I see that solution is maybe to Synch.time but I can not see this option in my app microsoft authenticator.... as i say i just scan QR-code add acount to my app and than when i enter 6 digital code its say "incorrect two-step authentication code" and that is... on next step  i can'tenter....

babu_92 மூலமாக திருத்தப்பட்டது

https://accounts.firefox.com/settings


in this option there is no enable button of the Two-step authentication.  it is just add button(you can see it down below in  screenshots ) I see that solution is maybe to Synch.time but I can not see this option in my app microsoft authenticator.... as i say i just scan QR-code add acount to my app and than when i enter 6 digital code its say "incorrect two-step authentication code" and that is... on next step  i can'tenter....

babu_92 மூலமாக திருத்தப்பட்டது

I see that others have same problems as me... all advises that i read I did but not hepled I synchronized time both my pc and android but same problem....on other accounts it works fine can anyone help me with it ?