Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I'm on Ancestry.com and type in a name and hit search nothing happens, ancestry works on another computer in my home which uses IE.

  • 1 பதிலளி
  • 11 இந்த பிரச்னைகள் உள்ளது
  • 28 views
  • Last reply by cor-el

When I'm using Ancestry.com and I type a name and hit the search button nothing happens. It tells me it's done but doesn't bring up the records I'm looking for. When I use Ancestry on another computer in my home with Internet Explorer everything works fine.

URL of affected sites

http://Ancestry.com

When I'm using Ancestry.com and I type a name and hit the search button nothing happens. It tells me it's done but doesn't bring up the records I'm looking for. When I use Ancestry on another computer in my home with Internet Explorer everything works fine. == URL of affected sites == http://Ancestry.com

தீர்வு தேர்ந்தெடுக்கப்பட்டது

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Read this answer in context 👍 1

All Replies (1)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems