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I cannot access my email from hotmail. I also cannot log out of hotmail.

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  • Last reply by Svetlana

josephrubano
josephrubano
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When I open my hotmail using Firefox I can see what is in the Inbox but I cannot open anything. I cannot open emails, I cannot open junk file or any of the folders. I also cannot sign out of hotmail.

However I am able to do so using Safari -- so I am assuming it has to do with Firefox.

This started happening after I tried to download a free trial off of 1password for mac.

Do you have any suggestions? Thank you -- Joseph

When I open my hotmail using Firefox I can see what is in the Inbox but I cannot open anything. I cannot open emails, I cannot open junk file or any of the folders. I also cannot sign out of hotmail. However I am able to do so using Safari -- so I am assuming it has to do with Firefox. This started happening after I tried to download a free trial off of 1password for mac. Do you have any suggestions? Thank you -- Joseph

All Replies (1)

Svetlana
Svetlana
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You can try to look for anything 1password-related in Tools -> Add-ons and disable it. Then, clear cookies and cache as described at How to clear the Firefox cache and Clear cookies and site data in Firefox.