Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I added a persona, I've disabled and removed that persona, it keeps coming back. Going into tools does not help, adding a new persona does not help. I'm ready to give up on firefox!

  • 7 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by churchhaus

I added a persona, wanted a new one so disabled and removed the old one. I added a new persona, but the old one keeps coming back. Going into tools/add ons does no good because it is not even listed anymore but keeps coming back. I've shut down/restarted, I've searched for answers to this problem.

I added a persona, wanted a new one so disabled and removed the old one. I added a new persona, but the old one keeps coming back. Going into tools/add ons does no good because it is not even listed anymore but keeps coming back. I've shut down/restarted, I've searched for answers to this problem.

All Replies (7)

tried it but did not solve the problem, thanks.

Go to Tools then Add-ons then click the "Extensions" button then select the Persona you want to delete then click Uninstall then restart Firefox.


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

The data that specifies which persona to display is stored as a pref in the prefs.js file in the Firefox Profile Folder.

Did you try to rename or move the prefs.js file and a possible user.js file to see if that helps?

Are you using the Personas Plus extension, because in that case you need to check the settings in that extension.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

for heaven's sake. in my original post i said going into tools does no good, and i can't mark "solved" if the problem is not solved. as soon as i find a solution i'll do that....... thanks.

cor-el...wish i was a little more computer literate! just takes me so long to figure out what you mean, i keep trying. even uninstalled firefox and reinstalled and the....................persona was still there! gotta be somewhere in this computer!

thanks all

went thru all those steps again and the dang thing came back....cor-el, ideato thanks! any other ideas out there....thank you too!