Why do I have to reboot my laptop when Firefox crashes?
It only happens when I attempt to log into any of my 3 online bank accounts. The system freezes and the 'Not Responding' tag appears in the top line of the menu and I can do nothing more than reboot to be able to get back online. I tried loading IE so that I could get back online by using that if FF crashed but that doesn't work either!
All Replies (3)
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
rebooted after reset; tried to log into one of the accounts; crashed; had to reboot, again!
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See: