Try running Firefox as the administrator. Right click on Firefox and select run as administrator to see if that helps.

Thanks, I tried it, but when I logged out and logged back in, I still had to answer yes to ok changes to the hard drive.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
3. Delete the Firefox installation folder, which is located in one of these locations, by default:
   • Windows:
     • C:\Program Files\Mozilla Firefox
     • C:\Program Files (x86)\Mozilla Firefox
   • Mac: Delete Firefox from the Applications folder.
   • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
4. Now, go ahead and reinstall Firefox:
   1. Double-click the downloaded installation file and go through the steps of the installation wizard.
   2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

This did solve my question stated above, however, it recreated the problem I solved by using recent trouble shooting I've worked on most of today. I originally was getting a message when logging on to a banking website that I've used many times. It stated:

The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make that Firefox is permitted to access the Web.

I was able to log onto my banking site after trouble shooting with firefox, but that created the problem with logging on to firefox. Now I'm back to where I started this morning.

I'm not sure how to fix this problem. Any suggestions?

Hi marlamc, if it's chase.com, try this "hack" to tell the site you have Firefox 19 instead of Firefox 20: https://support.mozilla.org/en-US/questions/955701#answer-424885

Note that the cause of this alert is usually that Firefox is set to run as Administrator.

Right-click the Firefox desktop shortcut and choose "Properties".

Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

• Privilege Level: "Run this program as Administrator" should not be selected
• "Run this program in compatibility mode for:" should not be selected

Also check the Properties of the firefox.exe program in the Firefox program folder (C:\Program Files\Mozilla Firefox\).