Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 24.0 hangs when closing

  • 4 பதிலளிப்புகள்
  • 7 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by dblackwell

ajrjaneway
ajrjaneway
more options

Ever since I installed Firefox 24.0 on my computer, it hangs when I close it, either using X or File->Exit. The only way to stop it is to use the Task Manager to kill the process. Windows tries to find a solution to the problem and it also hangs, although it responds when I click "Cancel." I've tried restarting my computer and resetting Firefox. When Firefox hangs, it also prevents Internet Explorer from opening up.

I'm using Windows 7 32-bit.

Ever since I installed Firefox 24.0 on my computer, it hangs when I close it, either using X or File->Exit. The only way to stop it is to use the Task Manager to kill the process. Windows tries to find a solution to the problem and it also hangs, although it responds when I click "Cancel." I've tried restarting my computer and resetting Firefox. When Firefox hangs, it also prevents Internet Explorer from opening up. I'm using Windows 7 32-bit.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Have you tried all the troubleshooting steps, found at http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit . Its likely caused by a addon, also see Diagnose Firefox issues using Troubleshoot Mode.

Read this answer in context 👍 3

All Replies (4)

kobe
kobe
more options

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Have you tried all the troubleshooting steps, found at http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit . Its likely caused by a addon, also see Diagnose Firefox issues using Troubleshoot Mode.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

ajrjaneway
ajrjaneway கேள்வியின் உரிமையாளர்
more options

Thanks, getting Firefox into safe mode did the trick. It was tricky getting into Safe mode, because it was one of the add-ons causing the problem, but I couldn't disable add-ons and restart in Safe Mode, because I couldn't close Firefox in a normal way. I had to use pressing Shift while starting Firefox to get into Safe Mode.

It was the Norton Family add-on, which I had seen in one of my search results. I had to uninstall Norton Family to disable the add-on. I hope that they fix Norton Family, because I do rely on it.

Thanks for the help!

ajrjaneway மூலமாக திருத்தப்பட்டது

dblackwell
dblackwell
more options

I'm running Windows 7, 64-bit (all the latest updates) and Firefox 26. I often get this hang-up on exit using the 'red X' button.

My solution seems to be as prompted in some user advice.

Use the Firefox File/Exit command NOT 'red X' button.