Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

JQuery web banner isn't displaying correctly in Firefox.

  • 8 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 4 views
  • Last reply by jjrhythm

I'm using a dualSlider by "Hugo and cat" that has recently stopped working for Firefox. It does display correctly in the latest version of IE, and Chrome. The banner text 'rotates' over the image, instead of under and it doesn't rotate the right distance.

Site: http://www.smartwattinc.com/

I'm using a dualSlider by "Hugo and cat" that has recently stopped working for Firefox. It does display correctly in the latest version of IE, and Chrome. The banner text 'rotates' over the image, instead of under and it doesn't rotate the right distance. Site: http://www.smartwattinc.com/

All Replies (8)

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back soon.

The problem is persistent after browsing in safe mode, and I've tried visiting the site in a VM which has no cache or cookies of it either.

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

I see the same like you wrote.
The left slider stays in its container, but the right slider moves to the left to the same space as the left slider.

It works for me in Firefox 19, but not in Firefox 20 and later.

I am using Firefox 24 and this is what I see.

This could just be something wrong with the sites code that causes it to display incorrectly.

If the page contains any HTML5 elements, it may display wrong on Firefox.

I don't believe there are any HTML5 elements on the site.