Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New Computer, loaded FF but is not recognizing my account, how do I fix?

  • 1 பதிலளி
  • 8 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by guigs

Sherrie
Sherrie
more options

I have a new Lenovo computer. Windows 8.1. I had my old one linked with FF and AOL and the tool bar bookmarks stored. I have loaded FF on the new one but cannot retrieve my account as I had on the old computer. None of my bookmarks are there and it does not recognize my sign on info. Please tell me how to fix this

I have a new Lenovo computer. Windows 8.1. I had my old one linked with FF and AOL and the tool bar bookmarks stored. I have loaded FF on the new one but cannot retrieve my account as I had on the old computer. None of my bookmarks are there and it does not recognize my sign on info. Please tell me how to fix this

All Replies (1)

guigs
guigs
more options

Hi sherwill67,

What version of Firefox are you using, and are you using Firefox Sync? *Firefox Sync troubleshooting and tips

If you have more questions, we are happy to help.