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https://www.schwab.com/public/schwab/client_home this fails

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  • Last reply by iamjayakumars

stanmazor
stanmazor
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I'm on a PC running Windows XP, and my Firefox browser works on most URL's. However when I ask for Schwab.com, instead I get a phantom URL and this URL hangs forever, and I never get to Schwab. On my laptop, running Windows 8, I can get thru firefox to schwab using the same phantom, url.

any clues??

I'm on a PC running Windows XP, and my Firefox browser works on most URL's. However when I ask for Schwab.com, instead I get a phantom URL and this URL hangs forever, and I never get to Schwab. On my laptop, running Windows 8, I can get thru firefox to schwab using the same phantom, url. any clues??

All Replies (1)

iamjayakumars
iamjayakumars
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

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Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).