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At the install and first run of FF, I get a box that obviously requires a response, but it contains no words, and won't fire when clicked.

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  • 2 இந்த பிரச்னைகள் உள்ளது
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  • Last reply by Roy1953

At the install and first run of FF, I get an overlay box that appears about 5 seconds after the program loads and shows the first screen. It obviously requires a response, but it contains no words. The checkbox doesn't cause any words to show either. the screen takes over and no other buttons can be clicked unto I hard crash out of FF.

At the install and first run of FF, I get an overlay box that appears about 5 seconds after the program loads and shows the first screen. It obviously requires a response, but it contains no words. The checkbox doesn't cause any words to show either. the screen takes over and no other buttons can be clicked unto I hard crash out of FF.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Empty white box, gray bar, checkbox, question mark?

That irritating box has been linked to an AOL add-on. In order to remove the problem extension, you probably need to start Firefox in its Safe Mode so that it doesn't run.

You'll have to shut down Firefox any way you can, for example:

  • Alt+F4
  • right-click its tile on the Taskbar > Close all windows
  • Task manager (Ctrl+Shift+Esc)

To start Firefox in its Safe Mode, hold down the Shift key while double-clicking the shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Then you can go to the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then on the right, look for AOL.

Any luck?

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All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Empty white box, gray bar, checkbox, question mark?

That irritating box has been linked to an AOL add-on. In order to remove the problem extension, you probably need to start Firefox in its Safe Mode so that it doesn't run.

You'll have to shut down Firefox any way you can, for example:

  • Alt+F4
  • right-click its tile on the Taskbar > Close all windows
  • Task manager (Ctrl+Shift+Esc)

To start Firefox in its Safe Mode, hold down the Shift key while double-clicking the shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Then you can go to the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then on the right, look for AOL.

Any luck?

That was it! I disabled the AOL addin and all worked like a charm after. Thanks a bunch.