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Mozilla Thunderbird version: 38.1.0 Folders lose their customized configuration setting options.

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  • Last reply by Wayne Mery

'Mr. Craig E. Whittington.'
'Mr. Craig E. Whittington.'
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On two occasions now, Mozilla Thunderbird version: 38.1.0 loses its customized folder configuration setting options. Thunderbird all of a sudden goes into a no operation mode & then all of a sudden all of the folders listed on the left side pane disappear. Then after about 4 minutes, they return, but all of the customized folder configuration settings that I have applied to suit my purposes has been lost. I then have to manually start all over again & manually reset the above folder options to how I want them. This is a pain & a waste of time. Any ideas on how to prevent this from occurring in the future?

Thank You.

On two occasions now, Mozilla Thunderbird version: 38.1.0 loses its customized folder configuration setting options. Thunderbird all of a sudden goes into a no operation mode & then all of a sudden all of the folders listed on the left side pane disappear. Then after about 4 minutes, they return, but all of the customized folder configuration settings that I have applied to suit my purposes has been lost. I then have to manually start all over again & manually reset the above folder options to how I want them. This is a pain & a waste of time. Any ideas on how to prevent this from occurring in the future? Thank You.

All Replies (1)

Wayne Mery
Wayne Mery
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Please start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away? Please reply to let me know results.