I checked your link. It took a while, but the page loaded.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

Hi there,

Thank you for your assistance, unfortunately it still hasn't solved my problem. I tried such as clearing the cache/cookies, removing and adding Firefox in Windows allowed programs, checking for malware using Microsoft defender, disabling IPv6 and checking the Time/Date settings

By the way I tried accessing CNN Money using Internet Explorer, still the same issue.

Is there any other suggestions or ideas you have please.

Thank you very much,

dumbfoundedme said

Hi there, By the way I tried accessing CNN Money using Internet Explorer, still the same issue.

That means the computer is blocking access to that site. Are others blocked?

As a test, disable your protection programs and try again.

No I can get access to other sites, CNN Money seems to be the only one I have problem with. I am a bit lost with the Protection programs you mentioned, are you referring to Windows Defender or Windows firewall?

Thanks,

That and anything else. As a test only.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
• http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Do a malware check with several malware scanning programs on the Windows computer.

• https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  http://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Just wanted to thank you both for trying to help me out, I think I am giving up. I haven't tried any check for any malware yet (I am still deciding whether it is worth the hazzles) since I tried with Windows Defender and the scan didn't show any problems. I realised that there are so many malwares around and anyone of them can infect the specific website (CNN Money) . I was hoping that my problem has a very simple solution.

Thanks again maybe I'll just forget the CNN Money for a while.

You can at least try AdwCleaner as this targets other kinds of malware.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
• http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Thanks, I installed and ran the ADwCleaner and fixed lots of problems (thanks for the suggestions) but still has not fixed the CNN Money problem unfortunately. :(

By the way cor - el, I did run the Windows in safe mode but still not solved,

Try to other malware scanners, especially since you appear to have had issues on your computer just to be sure.

You can try a different DNS server.

• http://kb.mozillazine.org/Error_loading_websites#DNS

Dear cor-el and FredMcD,

Thank you for your assistance. This morning I am able to access the cnn money. I think you guys are right about the DNS server issue. I used my laptop to access the cnn money connecting via Wi Fi using tethering hotspot on my mobile phone and was able to do that. Then when I tried to access it using my PC, it works.

I am still not sure why it works on my PC (perhaps somehow the DNS server has changed?). :)