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can't send emails from laptop-An error occurred sending mail: The mail server sent an incorrect greeting: impout003 charter.net NjkuNTcuNTMuNDY= You must conne

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  • Last reply by sfhowes

George510
George510
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Can receive emails but can't send using my laptop. Get error msg: An error occurred sending mail: The mail server sent an incorrect greeting: impout003 charter.net NjkuNTcuNTMuNDY= You must connect from Charter IP space. E1110. How do I do that?

Can receive emails but can't send using my laptop. Get error msg: An error occurred sending mail: The mail server sent an incorrect greeting: impout003 charter.net NjkuNTcuNTMuNDY= You must connect from Charter IP space. E1110. How do I do that?

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sfhowes
sfhowes
  • Top 10 Contributor
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This looks like you're trying to send from your Charter account while you're connected to a non-Charter network. The simplest option is to access the account via Charter's webmail interface, but a better method would be to use the mobile settings in TB so you can send and receive while you're connected to any network.

http://www.charter.net/support/internet/email-settings/