Cannot access Google and others
All of a sudden I cannot access certain websites, i.e. www.google.com. What I've done: 1. Tried other browsers, IE and Chrome - they access the site correctly 2. Followed troubleshooting and remedial actions:
a. Restarted in Safe mode b. Refreshed Firefox @ 46.0.1 c. removed cookies, etc d. Proxy:none e. Reset to defaults f. Tried to access in other ways-Home Page, thru other search engines, using IP address instead of DNS g. IPV6 setting
3. Scanned using Norton and MS Essentials nothing detected. 4. Symptom - nothing happens - little blue thingbee circles forever - it would seem so anyway although I must admit I did not wait forever. It never times out. 5. Pinging www.google.com [172.217.2.196] with 32 bytes of data: Reply from 172.217.2.196: bytes=32 time=26ms TTL=52 6. https://www.google.com/ https://172.217.2.196
Any suggestions? Mike mjwestkamper@weiinc.com
All Replies (2)
There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.
http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html
https://support.mozilla.org/en-US/kb/server-not-found-connection-problem
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
http://kb.mozillazine.org/Error_loading_websites
This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked