Firefox crashes
Firefox is crashing at startup with Crash ID: bp-d155ad02-5737-44e9-bb05-7f9ce2160514 I have updated Windows 7 and Firefox.
All Replies (3)
Product Firefox Version 46.0.1 Build ID 20160502172042 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1
Signature RtlEnterCriticalSection | PR_EnterMonitor | PR_FindSymbol | js::ctypes::Library::Declare
rooksbas.DLL = Windows
RapportGP.dll = Rapport@ Trusteer Ltd
RapportUtil.dll = Rapport
WRusr.dll = Webroot SecureAnywhere
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
Disable/update Rapport and Webroot
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Ran file check, no issues Updated video drivers. Still crashes.