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Firefox crashes

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 5 views
  • Last reply by philipp

Firefox crashing on startup - also in safemode. Tried resetting but crashes straight away. Tried a complete reinstall but still crashing.

Crash ID: bp-86c64c66-b021-4d5c-8f7c-d45432160914

Firefox crashing on startup - also in safemode. Tried resetting but crashes straight away. Tried a complete reinstall but still crashing. Crash ID: bp-86c64c66-b021-4d5c-8f7c-d45432160914

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hi Afieldhouse, thanks for providing a crash report id.

we have seen quite a number of similar reports about this issue in the last hours and this issue is caused by your symantec security software that is hooking into firefox - please refer to Firefox crashes at startup after Symantec (Norton) update !

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தீர்வு தேர்ந்தெடுக்கப்பட்டது

hi Afieldhouse, thanks for providing a crash report id.

we have seen quite a number of similar reports about this issue in the last hours and this issue is caused by your symantec security software that is hooking into firefox - please refer to Firefox crashes at startup after Symantec (Norton) update !