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When I click on my FireFox it will (NOT!!) load at all?.

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  • Last reply by Colin Bouwer

icestation00
icestation00
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I have had FireFox forever and last night I tried to open FireFox and nothing came up?. I then tried to download FireFoc again and install but yet I have the FireFox icon on my desktop and again when I click on it I get the small blue circle and thats it?. FireFox does not open up at all and this is driving me (CRAZY) so I truly need help?.

I have had FireFox forever and last night I tried to open FireFox and nothing came up?. I then tried to download FireFoc again and install but yet I have the FireFox icon on my desktop and again when I click on it I get the small blue circle and thats it?. FireFox does not open up at all and this is driving me (CRAZY) so I truly need help?.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.

It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

Colin Bouwer
Colin Bouwer
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.