cant login to employee website, keeps asking for login info after i fill it in
British Columbia Ambulance Service website cannot login asks for UN and PW authentication Fill out appropriate information and enter it reads it for a few seconds then reappears with a new blank authentication requests, same as previous with none of my info saved, re-enter un and pw with same result, will not let me progress past this point and does not appear to be reading my information
All Replies (3)
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
Type about:preferences<enter> in the address bar.
- Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from
Cached Web Content, Press Clear Now.
If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Then restart. Poke around safe websites. Are there any problems?
same issue, no resolution, have contacted BCAS support and they say everything is good from there end and that it is a firefox issue
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
- https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords
If clearing cookies didn't help then It is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.
- rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox