Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Is the mobile version of Mozilla Support no longer functional/supported?

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by Janaka Bandara

Janaka Bandara
Janaka Bandara
more options

I have been trying to use the mobile version of support.mozilla.org for quite some time (because I use a custom user-agent on my browser, the mobile site is the one that is presented to me by default).

Although I can view posts on the site, I cannot perform any "write" actions (e.g. marking an answer as helpful, marking a question as "I too have this problem", answering a question, or even signing up via the mobile page at https://support.mozilla.org/en-US/users/register?&mobile=1); whenever I try to perform one of the above, I am redirected to a 403 error page stating that I do not have permission to perform that action (for the first 3 examples, even when I am already logged in via my support account; as for the registration, it doesn't make sense at all, as I should not need to possess any "permissions" in order to initiate a signup request).

In fact I am currently typing this post on the mobile "ask a question" page (https://support.mozilla.org/en-US/questions/new/mobile/other/form?search=&step=aaq-question) and I am pretty sure the submission of the question would fail; in that case I would re-post this via the desktop site, stating the fact.

So, in summary, is the mobile site no longer supported, i.e. is it limited to archive-type (view-only) functionality?

I have been trying to use the mobile version of support.mozilla.org for quite some time (because I use a custom user-agent on my browser, the mobile site is the one that is presented to me by default). Although I can view posts on the site, I cannot perform any "write" actions (e.g. marking an answer as helpful, marking a question as "I too have this problem", answering a question, or even signing up via the mobile page at https://support.mozilla.org/en-US/users/register?&mobile=1); whenever I try to perform one of the above, I am redirected to a 403 error page stating that I do not have permission to perform that action (for the first 3 examples, even when I am already logged in via my support account; as for the registration, it doesn't make sense at all, as I should not need to possess any "permissions" in order to initiate a signup request). In fact I am currently typing this post on the mobile "ask a question" page (https://support.mozilla.org/en-US/questions/new/mobile/other/form?search=&step=aaq-question) and I am pretty sure the submission of the question would fail; in that case I would re-post this via the desktop site, stating the fact. So, in summary, is the mobile site no longer supported, i.e. is it limited to archive-type (view-only) functionality?

All Replies (1)

Janaka Bandara
Janaka Bandara கேள்வியின் உரிமையாளர்
more options

Strangely, the question got posted via the mobile site :)

Still, the other operations remain unusable on the mobile site. For example I just tried marking the "solution" of the following question as helpful, which failed with the same 403 error:

https://support.mozilla.org/en-US/questions/963617


Here's a trace of the request and the response (reconstructed based on info available via the browser):

POST https://support.mozilla.org/en-US/questions/963617/vote/451580

Host: support.mozilla.org User-Agent: Mobile Safari Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate, br Referer: https://support.mozilla.org/en-US/questions/963617 Content-Type: application/x-www-form-urlencoded Content-Length: 15 Cookie: <redacted> Connection: keep-alive Upgrade-Insecure-Requests: 1

helpful=Helpful


HTTP/1.1 403 FORBIDDEN

Server: Apache X-Backend-Server: support1.webapp.phx1.mozilla.com Vary: X-Mobile,User-Agent, Accept-Encoding Content-Type: text/html; charset=utf-8 Content-Encoding: gzip Public-Key-Pins: max-age=1296000; pin-sha256="r/mIkG3eEpVdm+u/ko/cwxzOMo1bk4TyHIlByibiA5E="; pin-sha256="WoiWRyIOVNa9ihaBciRSC7XHjliYS9VwUGOIud4PB18="; Date: Tue, 05 Sep 2017 03:26:39 GMT Keep-Alive: timeout=5, max=1000 Transfer-Encoding: chunked Connection: Keep-Alive Set-Cookie: multidb_pin_writes=y; expires=Tue, 05-Sep-2017 03:26:54 GMT; httponly; Max-Age=15; Path=/ X-Cache-Info: not cacheable; request wasn't a GET or HEAD