Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Logged in to Sync after fresh install of Windows, Passwords and Bookmarks do not import from Sync

  • 2 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by the-edmeister

Logged in to Sync after fresh install of Windows, Passwords and Bookmarks do not import from Sync. Are they lost forever?

Logged in to Sync after fresh install of Windows, Passwords and Bookmarks do not import from Sync. Are they lost forever?

All Replies (2)

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Any chance that you changed your Firefox Account password as you were logging in to Sync after that fresh installation of Windows?