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Windows 7 crashed. Now Thunderbird starts showing empty mailboxes; yet the data is still on my hard drive

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  • Last reply by Toad-Hall

JackCDB
JackCDB
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I got a 'blue screen of death' with Windows 7. I restarted Windows normally & everything else seems to be fine other than Thunderbird. It is v52.7.0 (32-bit). It opens showing my mailboxes but they are empty. The Troubleshooting Information pages shows no crash reports. The Profile folder shows two profiles: 7uumqk3s.default and bvhizcbl.default. Only the latter one has seemingly appropriate data in the Mail folder yet the profiles.ini file lists the former profile which has no data. The Profile Manager will not run whether I enter, in the Run box, just 'thunderbird.exe -p' or even the full path to the exe file. Can I just edit the profiles.ini file to show the latter profile? This is all in the users-username-appdata-roaming-thunderbird folder Another possible source of the problem is a second copy of the 7uumqk3s.default profile in the users-username-.oracle_jre_usage-applicationdata-thunderbird folder.

I got a 'blue screen of death' with Windows 7. I restarted Windows normally & everything else seems to be fine other than Thunderbird. It is v52.7.0 (32-bit). It opens showing my mailboxes but they are empty. The Troubleshooting Information pages shows no crash reports. The Profile folder shows two profiles: 7uumqk3s.default and bvhizcbl.default. Only the latter one has seemingly appropriate data in the Mail folder yet the profiles.ini file lists the former profile which has no data. The Profile Manager will not run whether I enter, in the Run box, just 'thunderbird.exe -p' or even the full path to the exe file. Can I just edit the profiles.ini file to show the latter profile? This is all in the users-username-appdata-roaming-thunderbird folder Another possible source of the problem is a second copy of the 7uumqk3s.default profile in the users-username-.oracle_jre_usage-applicationdata-thunderbird folder.

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Toad-Hall
Toad-Hall
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This sounds like Thunderbird had lost knowledge of your profile and so created a new one.

re :profiles.ini file lists the former profile Exit thunderbird before doing anything in Profile folders. Create a copy of 'profiles.ini' file and save on desktop as temporary backup.

  • Edit the 'profile.ini' file carefully to say the other 'bvhizcbl.default' profile name folder.
  • Save the file.
  • Start Thunderbird.


Alternative: As both profile names are not listed in the 'profiles.ini' file, Profile Manager should not know about the 'other' profile with data. So you could not select the other profile. But you could create a new profile and choose a folder to use. This would allow you to point to the other profile with data. then state to use that new profile.

To get Profile Manager to work you need to enter the full info including quote speach marks: "C:\Program Files\Mozilla Thunderbird\thunderbird.exe" -P info: http://kb.mozillazine.org/Profile_Manager