mysearch has taken over. Cannot find a solution. Please help
Mysearch is a malware I cannot get rid of. It seems like an app but I did a search on my Mac and did not turn anything up. It takes over the Firefox's search engine. I spoke to someone at this phone number (see photo of link attached) and they wanted to connect to my computer to help me. That scared me off. But they told me that this was a virus and ran in the background and affected all my searches. Can someone get me a straight answer how to fix this? thanks
All Replies (5)
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Tried Malwarebytes. It didn't even find it. Can you suggest one that will work preferably free of charge
just one thing, what happens when you try to go straight to the add-ons manager via the 3 line button?
Here's a screenshot
albuschauer said
Tried Malwarebytes. It didn't even find it. Can you suggest one that will work preferably free of charge
All the programs on the link I posted are free to use. If you want to subscribe to one, that will unlock more features.