Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 6 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 6 views
  • Last reply by Xical

FF crash at start , normal and safe mode, checked bitdefender and windows defender for possible blocks from them but can't see anything. Nightly is also installed and is working normaly Crash ID: bp-8601ecf8-da07-4948-a872-866c90180921

FF crash at start , normal and safe mode, checked bitdefender and windows defender for possible blocks from them but can't see anything. Nightly is also installed and is working normaly Crash ID: bp-8601ecf8-da07-4948-a872-866c90180921

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Renamed folder "mozilla firefox " to "oldmozillafirefox" in c:program files,

installed FF, option for re-install shows, FF reinstall and done, FF working again.

Thank you.

Read this answer in context 👍 0

All Replies (6)

Sorry, there is a hidden bug related to this crash signature and the public information is scant (as far as I can see from the Bugzilla tab of the crash report linked in your question):

Updated • 4 hours ago
status-firefox62: affected → fixed
status-firefox63: affected → fixed
status-firefox64: affected → unaffected
status-firefox-esr60: affected → fixed

Your crash may have a different origin. Can you provide any other crash report IDs that might shed additional light?

jscher2000 said

Sorry, there is a hidden bug related to this crash signature and the public information is scant (as far as I can see from the Bugzilla tab of the crash report linked in your question):
Updated • 4 hours ago
status-firefox62: affected → fixed
status-firefox63: affected → fixed
status-firefox64: affected → unaffected
status-firefox-esr60: affected → fixed

Your crash may have a different origin. Can you provide any other crash report IDs that might shed additional light?

Crash ID: bp-1e1ad60e-37c1-45e9-bfab-9dc7b0180921

Crash ID: bp-b556e058-0846-4fac-a205-a66950180918

Crash ID: bp-4f4446d9-75cf-41c1-955a-18c510180915

Crash ID: bp-e396a7fa-8863-450c-9f66-f3d930180915

Those are all the reports I have in a span of 6 days, I was sure I had more but only these are in the submitted folder.

this crash is caused by downgrading with a profile that has been touched by nightly. there should be a firefox 62.0.2 update addressing that crash very soon (within a couple of hours).

I misread your original question before; all of those reports are for Firefox 62 and not Nightly. There is an update for Firefox 62 due out shortly that hopefully will help.

Thank you for your answers jscher2000 & philipp, will check after returning from job.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Renamed folder "mozilla firefox " to "oldmozillafirefox" in c:program files,

installed FF, option for re-install shows, FF reinstall and done, FF working again.

Thank you.