Cannot drag emails into folders in Gmail
When using Gmail I cannot move emails into folders by clicking and dragging them across the screen. I have the latest version Firefox (64.0.2). When I click the mouse on an email and move the pointer, it either highlights the text like in a word document, or simply does nothing at all. This problem does not seem to occur when I use Chrome to access my emails.
All Replies (2)
I have no issue with 64.0.2 and gmail dragging emails.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console about what content is blocked
- "3-bar" menu button or Tools -> Web Developer
- https://support.mozilla.org/en-US/kb/tracking-protection
- https://support.mozilla.org/en-US/kb/content-blocking
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" from websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window