Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to send a message, receive "An error occurred while sending mail: The mail server sent an incorrect greeting: +OK InterMail POP3 server ready.."

  • 6 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 8 views
  • Last reply by sfhowes

I was fine receiving and sending e-mails this morning and then all of a sudden I receive this error message preventing me sending messages this afternoon "An error occurred while sending mail: The mail server sent an incorrect greeting: +OK InterMail POP3 server ready.."

I was fine receiving and sending e-mails this morning and then all of a sudden I receive this error message preventing me sending messages this afternoon "An error occurred while sending mail: The mail server sent an incorrect greeting: +OK InterMail POP3 server ready.."

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Matt said

pop is an incoming mail protocol, so my guess is you have your account settings incorrectly configured. Could you please do the following:
  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Open a reply to this post, and paste in your troubleshooting information.
Read this answer in context 👍 0

All Replies (6)

pop is an incoming mail protocol, so my guess is you have your account settings incorrectly configured.

Could you please do the following:

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Open a reply to this post, and paste in your troubleshooting information.

Today, my ability to send e-mails is all of sudden working again - without me changing anything. Perplexed but pleased.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Matt said

pop is an incoming mail protocol, so my guess is you have your account settings incorrectly configured. Could you please do the following:
  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Open a reply to this post, and paste in your troubleshooting information.

Application Basics: Name: Thunderbird Version: 68.4.2

   Build ID: 20200123140255; Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.4.2; OS: Windows_NT 10.0
   Launcher Process: Enabled; Multiprocess Windows: 0/0 Disabled
   Remote Processes: 0; Enterprise Policies: Inactive
   Google Location Service Key: Missing Google Safebrowsing Key: Missing; Mozilla Location Service Key: Missing;  Safe Mode: false
 Mail and News Accounts
   account1: INCOMING: account1, , (pop3) imap.gmail.com:995, SSL, passwordCleartext
     OUTGOING: , gmail.com:587, alwaysSTARTTLS, none, true
   account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3: INCOMING: account3, , (pop3) mail.salisburytransitioncity.org:110, plain, passwordCleartext
     OUTGOING: , smtp.salisburytransitioncity.org:587, plain, passwordCleartext, true
   account4: INCOMING: account4, , (imap) mail.salisburylibdems.org.uk:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.salisburylibdems.org.uk:587, alwaysSTARTTLS, passwordCleartext, true
   account5: INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , gmail.com:587, alwaysSTARTTLS, none, true
 Crash Reports for the Last 3 Days;  Remote Processes
   Type: Count; Extensions, Name; Version; Enabled; ID
       Amazon.co.uk; 1.1;  true; amazon@search.mozilla.org
       Bing;1.0; true; bing@search.mozilla.org
       Chambers (UK); 1.0; true; chambers-en-GB@search.mozilla.org
       DuckDuckGo;1.0; true; ddg@search.mozilla.org
       Google; 1.0; true; google@search.mozilla.org
       Lightning; 68.4.2; true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}
       Provider for Google Calendar; 68.2.1; true
       {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
       Twitter; 1.0; true; twitter@search.mozilla.org
       Wikipedia (en);1.0; true
       wikipedia@search.mozilla.org; Security Software
   Type: Name; Antivirus: Windows Defender Antivirus
     Antispyware: Firewall: Windows Firewall
 Graphics; Features; Compositing: Basic; Asynchronous an/Zoom:none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008e71)

EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.8a050090f926)
     WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008e71)

EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.8a050090f926)
     WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_E

I hope I got it all because when I copied it, I was given the choice to paste it, which created a list that was too long to submit, so I have edited out some of the white spaces. Thank you, Mike. mike.lennard876@gmail.com

'Incorrect greeting' means the authentication is incorrect for the account. You currently have authentication = none for both gmail accounts' outgoing servers. Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane, Edit the smtp servers for the gmail accounts. Change the authentication for the POP account to 'normal password' and OAuth2 for the IMAP account.