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Why is Thunderbird deleting my messages, even when I don't want them deleted?

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  • Last reply by Stans

fdandrews
fdandrews
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When I download my messages in Thunderbird, I read them and intentionally delete the ones that I don't want to save. However, after I close the program and later return to it, all of my messages are deleted. I have not figured out in the "settings" menu how to prevent this. HELP!

When I download my messages in Thunderbird, I read them and intentionally delete the ones that I don't want to save. However, after I close the program and later return to it, all of my messages are deleted. I have not figured out in the "settings" menu how to prevent this. HELP!

All Replies (1)

Stans
Stans
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First let's check if you've set Tbird to display unread emails only. Press the Alt key to unhide the menu bar if it is hidden, then go to View > Threads > All

Next, go to Tools > Account Settings > Synchronisation & Storage > Disk Space for the affected account. Check and make sure the option Don't Delete any messages is selected.

Finally, switch to the Server Settings > Message Storage and make sure the option Clean up Inbox on Exit is unchecked.

What type is the affected account, POP or IMAP?