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Firefox is not working properly

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  • Last reply by FredMcD

jeffpile
jeffpile
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In recent months Firefox has updated several times on my laptop. The first time (6 months or so ago) I lost all my bookmarks and now can't bookmark anything. Annoying, but I just have to search for things. The most recent update (this past week) has disabled my search engine. I can't use my search bar at all at the top. When I try to designate what search engine I want, it won't allow anything. Again, I have to type in a search engine address directly, then use that search engine when I get on the page.

I also can't right click on a link and open another tab or page.

At this rate, I'm ready to simply delete Firefox and find a different browser to use.

I understand wanting to update Firefox with new bells and whistles...but it really needs to work across all platforms.

Help me out here....Jeff Pile

In recent months Firefox has updated several times on my laptop. The first time (6 months or so ago) I lost all my bookmarks and now can't bookmark anything. Annoying, but I just have to search for things. The most recent update (this past week) has disabled my search engine. I can't use my search bar at all at the top. When I try to designate what search engine I want, it won't allow anything. Again, I have to type in a search engine address directly, then use that search engine when I get on the page. I also can't right click on a link and open another tab or page. At this rate, I'm ready to simply delete Firefox and find a different browser to use. I understand wanting to update Firefox with new bells and whistles...but it really needs to work across all platforms. Help me out here....Jeff Pile

All Replies (1)

FredMcD
FredMcD
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Step one. Let's make sure the program itself is installed properly.


Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia