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Cannot turn off adaptive junk mail controls

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 2 views
  • Last reply by jstropp

I cannot turn off or disable the adaptive junk mail controls.

I go into Account Settings and then Junk Settings and I uncheck the box by Enable adaptive junk mail controls for this account. This appears to do nothing. If I go anywhere else in Account Settings and come back or if I close Account Settings and then come back the box I unchecked is now checked again. It seems to be very insistent that the box is checked - insistent enough that it does it itself - even against my wishes and actions.

Is there a way to uncheck this box that sticks?

I cannot turn off or disable the adaptive junk mail controls. I go into Account Settings and then Junk Settings and I uncheck the box by Enable adaptive junk mail controls for this account. This appears to do nothing. If I go anywhere else in Account Settings and come back or if I close Account Settings and then come back the box I unchecked is now checked again. It seems to be very insistent that the box is checked - insistent enough that it does it itself - even against my wishes and actions. Is there a way to uncheck this box that sticks?

All Replies (2)

Thunderbird version is 78.1.1 (32 bit). The PC is running Windows 10 Pro 64 bit, version 1909 build 18363.1016.