Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Pls help, I lost all history and bookmarks & previous session after win10 & firefox update

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 24 views
  • Last reply by Terry

LondonBabe
LondonBabe
more options

Hi guys, hope someone might be able help, much appreciated! My organization forced us to auto-update win10 & it seemed they install "another" firefox than the one I normally used (Pic 2 - Firefox Quantum) & it seemed my firefox I normally used also was updated with this [Pic 1 - 78.10.1esr (64-bit)]. This is a mess!!!! After this erupted updates, everything was gone, seemed like Firefox has created new profile (afresh) for those "2" firefox.

I was digging on this forum, none was helping. So... 1. There was NO "old firefox" folder on desktop. 2. Tons of articles about "about:profiles" but not sure how it worked as it did not work for me, I was trying to look in "both" Firefox and click "Launch profile in new browser" rather than go to my "old profile", it seemed to create "default-esr-1...2...3 etc" as in Pic 3 & 4.

I am not very techie, pls someone could give some advice how to solve this a step by step would be wonderful.

Although I love using Firefox, this is sooo stressful & I'm pulling my hair out!

PS. Chrome on the other hand, had no issues with this at all, after the win10 update, Chrome just simple retained everything & let me restore all of session I was working on before, nothing lost from fav & apps either.

Hi guys, hope someone might be able help, much appreciated! My organization forced us to auto-update win10 & it seemed they install "another" firefox than the one I normally used (Pic 2 - Firefox Quantum) & it seemed my firefox I normally used also was updated with this [Pic 1 - 78.10.1esr (64-bit)]. This is a mess!!!! After this erupted updates, everything was gone, seemed like Firefox has created new profile (afresh) for those "2" firefox. I was digging on this forum, none was helping. So... 1. There was NO "old firefox" folder on desktop. 2. Tons of articles about "about:profiles" but not sure how it worked as it did not work for me, I was trying to look in "both" Firefox and click "Launch profile in new browser" rather than go to my "old profile", it seemed to create "default-esr-1...2...3 etc" as in Pic 3 & 4. I am not very techie, pls someone could give some advice how to solve this a step by step would be wonderful. Although I love using Firefox, this is sooo stressful & I'm pulling my hair out! PS. Chrome on the other hand, had no issues with this at all, after the win10 update, Chrome just simple retained everything & let me restore all of session I was working on before, nothing lost from fav & apps either.
Attached screenshots

All Replies (1)

Terry
Terry
more options

Yes, it is a mess. You need to find which profile contains the information you want to bring forward. It seems that is the profile you tried to use in the new browser. You only need one profile for the new browser. With Firefox closed, copy the files you need from the old profile to a new profile after renaming the new equivalents of those files: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile Once you have a good working profile, you can remove the new ones you don't need. You can do that with the profile manager (and with Firefox closed): https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles