Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

An email is sent to the junk folder again after marking it 'not junk'

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 12 views
  • Last reply by Matt

rickbking
rickbking
more options

An email from "romi.gov" (a legit email from the city of Royal Oak, MI) is sent to the junk folder. I mark it "not junk", it moves to the inbox, and then is sent back to the junk folder. My email provider is xfinity. It's an imap server. They seem to stay in sync, but it seems that whether Thunderbird marks it as junk is independent of xfinity, which may then also call it junk. I'm not sure who follows whom.

An email from "romi.gov" (a legit email from the city of Royal Oak, MI) is sent to the junk folder. I mark it "not junk", it moves to the inbox, and then is sent back to the junk folder. My email provider is xfinity. It's an imap server. They seem to stay in sync, but it seems that whether Thunderbird marks it as junk is independent of xfinity, which may then also call it junk. I'm not sure who follows whom.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

You email provider is Yahoo and they know better than you. They decide what is junk. Your only hope is to add the sending address to the online address book maintained on your providers web server because Yahoo offer no opt out for their spam tools.

There were issues with older Thunderbird versions not playing well with the way yahoo mark SPAM as SPAM, but they were fixed some years ago now. I have not seen a rash of people with similar issues as you so I am guessing if that bug affects you, you need a new version of Thunderbird. The current release is 91.5.1 if you are looking to confirm if you need an update, help menu > about shows the release version you are running.