Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Password

susandiane
susandiane
more options

I`m trying to get into my account since yesterday ...They say i`m using my old password but i never changed it ..it`s still the same and they won`t put me through ..Thank you ..Getting frustrated

I`m trying to get into my account since yesterday ...They say i`m using my old password but i never changed it ..it`s still the same and they won`t put me through ..Thank you ..Getting frustrated

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi, is this a problem with your Firefox Account -- the one you used for this site -- or with a different account?

If you try signing into the site using a different browser such as Google Chrome, Opera, or Internet Explorer, does it work any better, or do you get the same message as you do in Firefox?