Hello there We have read your message. We try to help you.

The inbox seems to be blank.

This is caused by a corrupted inbox files. By multiple bugs or one bug in the Thunderbird software. Created is the dirty hack button. That fix the most of it.

Right click the inbox folder)properties)menu opens)repair folder. Click on the last typed option.

Most of the problems are fixed with this repair folder option.

Greetings Firefox volunteer.

Just to clarify, the inbox is not blank. There are lots of emails in the inbox, including new ones. But when I open some of those emails (the first ones downloaded after turning on the computer), they are blank. Luckily, I can go to Gmail and read the messages there, but not in Thunderbird.

Hello there

Try to use private modus in your browser. Sometimes can cookies and extensions block authorization. Recommended is to clean cookies and cache. From time to time.

Greetings Firefox volunteer.

Hello there

note. that messages that are sent can also be blank of page as she sends them. This may also be that it was sent to you incorrectly.

Watch out for ads that are classified as PuP. (Potentially Unwanted Products). Recommended.

Greetings Firefox volunteer.

No, the messages were not sent blank. There were about 10 of them, including from companies, and they were all blank. I could see who they were from and the subject, but that's it. No time stamp, etc.

The weird thing is that after I threw these away, they were readable in the Trash folder! And every other email that has come in has been fine. It's ONLY the first emails that come in after the computer is turned on in the morning.

Hello there

would you like to perform an option that resets the trash to clear it is to delete the files trash msf.files so that it functions normally again. as well as the option to boot in safe mode and see if there is a possibility to reset the basic network connections.

if they work normally it could be the mail server. Or uninstall the Thunderbird program and reinstall a new piece.

It is possible that the reading formats for text fields do not function properly or cannot function. for some reason.

as I already recommended to you cleaning the cookies and whether also the cache should also work.

Greetings Firefox volunteer.

I think this is a hard problem to describe, but I appreciate your replies. They aren't really addressing the problem, though. I'm going to let it go for now and see if it ever happens again. I'll leave the question up for a while as unsolved in case anyone else has the same problem. Thanks!

Corrupted display of the message text

Symptoms The body of your messages appears as foreign characters that replace your normal ASCII characters.

(possibly also a blank field.)

Solution Close Thunderbird. Make a backup of your prefs.js file. Open prefs.js in a text editor (e.g. Notepad) and look for this line: user_pref("font.name.monospace.x-western", "CSD10"); Note that "CSD10" may not be the name of the font in your prefs.js file. Remove this line and save prefs.js as text .

Launch Thunderbird and test it.

Greetings Firefox volunteer.

It happened once this week and then again today. A couple of points just to be clear.

1. It only happens with the very first emails of the day, after the computer has been turned off for the night. All other mail comes through just fine, as usual.

2. It happens with all the emails in the first batch, whether from businesses or friends. No spam, as such -- the business emails were from businesses I shop at.

3. The emails look fine in the Inbox list, with the Subject line in place, but the Subject line and everything in the body of the message are blank when I open it.

4. Once the messages were put in the Trash folder, they could be opened from there and read. (See image.)

It's alarming when it happens, for sure, but at this point it's more of an interesting mystery!

I removed you from the list again for the same topic.

okay good the question about messages that were not properly formed on startup.

I was able to find you a good piece of text for your problem that you may experience again the topic dirty hack will come out handy one day.

yet I can let you read this to get a little closer to your problem at the moment. it is clear that it appears well in the trash and is readable again.

I'll try to figure this out for you. do you have a moment for that.

" What is your anti virus software?

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

                        "

Greetings Firefox volunteer

Oké I have got your message. I try to read it.

ok i read your message. Yes, the first messages you open are blank, the rest of the data is present, the sender, the sender's name, the entire email is present.

But ,the text field is white, okay.

I do have for you to avoid misunderstandings the details of the way to deal with these blank emails.

but being able to read these files in the recycle bin is both familiar to me. it is indeed mysterious.

I can send you the details to fix this. And you can try them both.

Fixing the trash can to delete the msf.file for the trash. The other fixing method is for the blank page issue.

I m trying to get this into the text field . A moment please.

Greetings Firefox volunteer.

Oké hello there.

First step is to back up the profile folder.

Then we try to delete some msf.files on your computer oke?

Let me hear you when you are ready.

Greetings Firefox volunteer.

Thank you for your offer of help, but I am going to close this problem for now (mark it as solved) and wait to see if it happens again before trying a lot of fixes.

Hello there.

Spam can be dangerous for your computer.

thanks for using Thunderbird .

https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages

Greetings Firefox volunteer.