Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Impossible to log out of Firefox

  • 1 பதிலளி
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 4 views
  • Last reply by cor-el

Title says it. Basically, I forgot my main password for Firefox. The only way really was to make a new password for my accounts. I knew I'd lose access to all my other passwords but that's life. I was able to disconnect and then reconnect with my new password on my Android application and log on to my accounts on another machine, but it's been impossible to log out and start fresh again on my main computer (MacBook Air). As per normal, whenever I open Firefox (I've deinstalled and reinstalled multiple times, as well as deleting cookies) I immediately get the pop-up box asking for my password. It does not accept the new password, which has worked on other connected machines. I figured the only way to get around this would be to log out of my account on my MacBook, but then the only way to do this is by using my password -- which this specific pop-up box will not accept. Is there a way around this?

Title says it. Basically, I forgot my main password for Firefox. The only way really was to make a new password for my accounts. I knew I'd lose access to all my other passwords but that's life. I was able to disconnect and then reconnect with my new password on my Android application and log on to my accounts on another machine, but it's been impossible to log out and start fresh again on my main computer (MacBook Air). As per normal, whenever I open Firefox (I've deinstalled and reinstalled multiple times, as well as deleting cookies) I immediately get the pop-up box asking for my password. It does not accept the new password, which has worked on other connected machines. I figured the only way to get around this would be to log out of my account on my MacBook, but then the only way to do this is by using my password -- which this specific pop-up box will not accept. Is there a way around this?

All Replies (1)

Isn't Firefox asking for the Primary Password ?

Make sure that you do not confuse the Primary Password and the password of the Firefox Sync Account. The Primary Password is only used to unlock the passwords stored in the Password Manager and is used locally (not part of Sync) and is profile specific.