Recent update on 9/15/23 messed things up.
I like Thunderbird and I feel like I know it fairly well. Not well enough to have turned automatic updates off.
It has 4 email accounts on it - 3 hotmail accounts and one standard email account from a domain I own. On 9/15/23, I started Thunderbird and the hotmail accounts were asking for permission for Thunderbird to access them. I knew this was update related because Thunderbird opened a browser window announcing the update with a what's new thing.
Fine. Things change. But here's what happened... There was an unwanted, problematic change in my Unified Folder section where there are normally only Inboxes of the 4 accounts. The hotmail inboxes were OK but the non-hotmail email had all of its SUBFOLDERS now under the Inbox inside the Unified Folders section. With this change, ALL THE EMAIL (NEW AND STORED) are now part of the Unified Folder section. These hundreds+ emails are now displayed when I choose the Inbox at the top of Unified Folders.
Did not know what to do to try to fix this. Ended up uninstalling Thunderbird, deleting the folders inside of Local and Roaming directories in AppData and reinstalling an old version (102.15.2.2). I also turned off auto updates.
I installed only one email account - the one that was messed up and it looked "normal". Fine again. Tried to do the update to 115 and the Unified Folder section did the same thing with this account by putting all the IMAP folders under it at the top instead of having it separated lower in the main Folders list. So I uninstalled, deleted and reinstalled version 102, putting all 4 accounts back.
Attaching a screenshot of how I like it to look and a screenshot of what it looked like that I cannot tolerate. Unified inbox with ONLY THE INBOXES (with no subfolders) at the top and the other folders of those accounts at the bottom. If there is an easy way to change the Unified Inbox on the new release, I would like to know it in order to try so I can keep the updates current.
Thanks, Steve
All Replies (5)
The issue you describe was reported a few days ago and is being reviewed.
Thank you Wayne. Can you reply to this thread when a solution comes? Steve
Hi Steve.
- Install https://addons.thunderbird.net/en-US/thunderbird/addon/unified-folders-debugging/
- on the Unified Folders heading click on ⋮ three vertical dots
- click Debugging Info
- scroll to bottom
- do Copy to Clipboard and save the clipboard somewhere
- click Close.
- in the Unified Folders heading ⋮ do "Reset Unified Folders"
Does that help?
Sorry Wayne - just now saw this. Thank you for the followup and the link to the addon. I have disabled auto-updates. Right now on my three main computers, I will hold out for an official release that specifically addresses the problem. I use Thunderbird to check four accounts and re-configuring (non-threaded, new emails at top, etc) all four of those accounts takes time. And then there's the junk mail filters that have to be re-taught. I'm still finding important emails in Junk folders.
I usually try to avoid addons if the are not absolutely necessary. But what I may do is take another machine I'm not using and when I have time, install a past version of Thunderbird where the issue is not here with the particular account, configure that one account, update Thunderbird fully (I see there have been newer updates since I posted) and if the inbox still has the problem I will install this addon and verify that it resolves the issue. Then I will report back.
Thanks again, Steve