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https://support.mozilla.org/en-US/questions/1417015#question-reply

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  • Last reply by Matt

johannes
johannes
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I invite you to 1) navigate to this page 2) switch to the Nederlands language 3) You will see the attached note

But you will not see this note if you start from the dutch site

  1. https://support.mozilla.org/nl/questions/new/desktop
  2. Click on Nu vragen
  3. You're stranded now.

This is a bad user experience for the dutch community it seems there is the possibility to select dutch as the preferred language but support is not offered in Dutch. I observe that native English speakers will never see this and therefor put a blind eye. Where can I drop this?

I invite you to 1) navigate to this page 2) switch to the Nederlands language 3) You will see the attached note But you will not see this note if you start from the dutch site # https://support.mozilla.org/nl/questions/new/desktop # Click on Nu vragen # You're stranded now. This is a bad user experience for the dutch community it seems there is the possibility to select dutch as the preferred language but support is not offered in Dutch. I observe that native English speakers will never see this and therefor put a blind eye. Where can I drop this?
Attached screenshots

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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This has been the dutch language support for a long time https://www.mozilla-nl.org/mozbrowser/forum/viewforum.php?f=3&sid=ab17d16fcad60e75d2f77f2b6f81c6e7

Around 10 years ago there were attempts made to get all support under one roof, but with volunteers, you do not get to force anyone. The dutch chose to stay where they were.

I played your game, and eventually got to an English language location to seek support. Given there is no Dutch support offered at this site, that is the best that we can do. Unless you are offering your time to answer questions in Dutch and have a few others willing to join you then there is not going to be a Dutch language support group on which to build a peer support forum in Dutch. The issue is not identifying gaps in what is offered. It is finding solutions, usually warm bodies prepared to give freely of their time. See https://support.mozilla.org/en-US/contribute

Note if you have issues with the forum, the best approach is to use a contributor account and post in the contributor forums.

For localization issues File bugs in bugzilla for the Product:support.mozilla.org Component:Localization

If you issue is with the forum software package, the location for that is with the github project https://github.com/mozilla/kitsune/issues

If you just have feedback or ideas then the feedback should be directed here https://connect.mozilla.org